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Financial Assistance

Financial Assistance

We're here to help. We understand that sometimes customers may face unexpected circumstances that can affect their ability to meet their financial obligations due to financial hardship.

If your ability to make a payment has been impacted, choose an option below to get help.

Services Australia

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Everyday Mobile from Woolworths Hardship Policy

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I need more time to pay my current bill

Request a Payment Extension

I need an arrangement which allows me to pay in instalments rather than in one go

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I need further financial assistance

Login and request assistance
Need more help?

Call Financial Counselling Australia on 1800 007 007

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Change my plan

Change my plan

Move to Prepaid

Update to Prepaid

Pay your bills in four

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Frequently asked questions


We assess each request on a case-by-case basis to provide a solution appropriate to your personal circumstances.

We will contact you within 7 days of receiving your request. We’ll contact you to discuss a possible solution and then provide a written response outlining the terms and details of the solution.

If your request for financial assistance is approved and you adhere to the terms of your assistance plan, further recovery action is suspended.

Financial assistance is not likely to impact your credit rating.

Yes, with your approval we can discuss your request for assistance with your nominated authorised representative, such as a financial counsellor.

We will write to you with the outcome of the application.

The solutions we offer are designed to help you achieve the long-term affordability of your Everyday Mobile from Woolworths commitments.

We're here to help, get in touch