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Frequently Asked Questions

Planned system maintenance

Due to planned system maintenance customers will be unable to process signups, activations, recharges and log in to My Account and Mobile App between 12am to 6am on Wednesday 26th March (AEST). Please recharge by 11pm (AEST) if your plan is due to expire on Tuesday 25th March. Auto-recharges will be processed between 6pm and 11pm on Tuesday 25th March.

Mobile FAQs & Help.

Type your question below or choose from the list of frequently asked questions. Get more info on our mobile plans, activating, transferring your number and more.