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Frequently Asked Questions

Due to planned system maintenance, some SMS including our 2-step verification 6 digit code SMS will be unavailable from 9pm on Tuesday 15 April to 6am Wednesday 16 April. This may include SMS for My Account/Mobile app login, Forgot Password and number transfer validation. We apologise for any inconvenience and suggest requesting for the 2-step verification code to be sent via email where possible.

Mobile FAQs & Help.

Type your question below or choose from the list of frequently asked questions. Get more info on our mobile plans, activating, transferring your number and more.