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Keeping you connected: Our approach to major outages.

8th July 2026: Major network outage

Final Update (11:30am AEST, 10 July 2026): Mobile Network Services Restored

The issue affecting some customers' ability to make mobile calls nationally, including calls to Triple Zero (000), has now been resolved. A solution has been implemented to restore impacted mobile services, and monitoring has confirmed that the network is operating normally. Customers can now make and receive voice calls, send and receive SMS and MMS, use mobile data services, and contact emergency services (Triple Zero) as normal.

The major network outage was restored at 12:30pm AEST on 9 July 2026. Some residual impacts affecting wholesale provisioning services continued after network restoration and were fully resolved by 5:07pm AEST on 9 July 2026. These residual provisioning issues did not affect the restoration of customer mobile services.

If you continue to experience connectivity issues, please restart your device to refresh your connection to the network. If you are still unable to use your mobile service after restarting your device, please contact us at https://mobile.everyday.com.au/support/chat

We understand how important it is to stay connected and appreciate your patience while this issue was resolved. This concludes our updates for this incident.


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Update: Mobile Network Outage Resolved (7:25pm, 9 July 2026)
We are pleased to advise that as of 7:25pm, the mobile network outage has been fully resolved.
Our network provider has confirmed that the underlying issues have been successfully fixed. All mobile services, including voice, SMS, data, and access to emergency services (Triple Zero), are now operating normally across the network. The brief delays in call connections experienced by some customers earlier this afternoon have also been completely resolved.

Your service should already be fully connected. If you are still experiencing any ongoing connectivity issues, please restart your device to refresh your connection to the network.

If you require further support regarding the outage, please contact us at https://mobile.everyday.com.au/support/chat


Update as at 08:00am 9 July 2026 (AEST)

Network services (Calls, SMS, Data etc)
Although yesterday’s (8th July) outage has largely been restored, a secondary issue is affecting some calls, including Triple Zero (000). If a 000 call fails, your phone may automatically switch to another available mobile network (this can take up to 90 seconds). If possible, you can also use another phone to make the call. We're working urgently to resolve this issue, and any failed 000 calls detected will receive a welfare check.We're continuing to monitor the situation closely and will provide our next update at 8:00am tomorrow, or sooner if new information becomes available.

Everyday Mobile Account Services
My Account, the mobile app, 2FA SMS, recharges, add-ons, activations, transfers, SIM changes and other account services are now available and operating as normal.


Update as at 11:30pm (AEST)

Network services (Calls, SMS, Data etc)
Although today's outage has largely been restored, a secondary issue is affecting some calls, including Triple Zero. If a Triple Zero call fails, your phone may automatically connect to another mobile network, and a welfare check will be initiated. If you're still experiencing issues, please restart your phone to reconnect to the network. We're monitoring the situation closely and will provide our next update at 8:00 am, or sooner if new information becomes available.

Everyday Mobile Account Services
My Account, the mobile app and 2FA SMS are now available.
We are currently processing the backlog of requests, including recharges, add-ons, activations, transfers, SIM changes and other account updates. Please allow some time for these requests to be completed.



Update as at 8:00pm (AEST)

Network services (Calls, SMS, Data etc)
Our network provider is continuing to restore services. If you're still experiencing issues, please restart your phone to reconnect to the network. We're monitoring the situation closely and will provide our next update at 2:00 am, or sooner if new information becomes available.

Everyday Mobile Account Services
While network services are recovering, our account management systems are still being restored. Services including My Account, the mobile app, 2FA SMS, recharges, add-ons, activations, transfers, SIM changes, and other account functions are currently unavailable.


Update as at 2:00pm (AEST)

Network services (Calls, SMS, Data etc)
Our network provider is making progress on service restoration. Technical teams are working as quickly as possible to bring remaining services back online. If you're still experiencing issues, try restarting your phone to re-establish your connection to the network.

We are actively monitoring the situation and will share our next major update here at 8:00 pm, or sooner if new information becomes available. To speak with our Customer Care team, visit https://mobile.everyday.com.au/support/chat or call 1300 101 234 / Option 4. Thank you again for your continued patience.

Everyday Mobile Account Services
While network services are beginning to recover, please note that our backend account management systems may take longer to return to full functionality.
2FA SMS: Two-factor authentication (2FA) SMS codes from Everyday Mobile are currently unavailable.
Account Services: Recharges, add-ons, new service activations, number transfers, physical SIM replacements, eSIM changes, and other account services remain unavailable or are experiencing delays.
My Account & Mobile App: My Account and the mobile app is currently unavailable. Services Impacted:


Update as at 10:00am (AEST)

Our network provider is experiencing a major issue causing intermittent service disruptions. We are actively monitoring the situation and working to resolve it as quickly as possible.
Services Impacted: Mobile services (including Voice, SMS, and Data) and select account services.
Geographic Area: National (Australia-wide).
Estimated Scale: Potential impact to over 100,000 carriage services.
Likely Cause: The underlying cause is currently under investigation by our network provider.
Restoration Timeframe: Teams are working to restore services as a matter of urgency; however, an exact restoration time is currently unavailable.
Next Update: We aim to provide our next status update at 2pm, or sooner if new information becomes available.
We apologise for the inconvenience and appreciate your patience.

 

At Everyday Mobile from Woolworths, we understand how important it is for you to stay connected.

Need urgent assistance during an outage?

While we're here to help with service-related queries during an outage, please remember that in a life-threatening emergency, always call 000 immediately, 112 or 106 (hearing or speech impaired).

This page outlines our commitment to keeping you informed and supported during any major outage.

What is a major outage?

We define a major outage as any unplanned network disruption that:

  • Prevents customers from making or receiving calls, sending SMS, or using mobile data.
  • Affects 100,000 or more services, or all services within a State or Territory.
  • Is expected to last for more than 60 minutes.

What is a significant local outage?

A significant local outage is an unplanned network disruption that:

  • Prevents customers from making or receiving calls, sending SMS, or using mobile data;
  • Affects:
    • 1,000 or more services in regional* Australia; or
    • 250 or more services in remote* Australia; and
  • Is expected to last
    • more than that 6 hours in regional Australia; or 
    • more than 3 hours in remote Australia.
* Regional or remote Australia refers to areas located outside major metropolitan centres, as classified under the Australian Statistical Geography Standard (ASGC).

What we do during an unplanned outage?

In the event of an unplanned major outage, here's what you can expect from us:

  • Prompt Notifications: We'll try to notify you of a major outage via the App and wesbsite as soon as possible.
  • Real-time Support: We'll provide real-time communication options, like live chat, so you can get immediate assistance from our team.
  • Accessible Communication: We'll ensure outage information is available in accessible formats upon request, and we'll provide alternative contact methods for those who need them.

Unplanned outages caused by a natural disaster.

When we learn that a natural disaster (such as a fire, flood, storm, cyclone or an earthquake) has caused or is likely to cause widespread disruption to a community and the network, we will provide information on our website.

Our commitment to you.

We're dedicated to providing you with:

  • Transparency: We'll keep you informed about the outage and our efforts to restore services.
  • Support: Our team will be available to assist you through various channels, including our call centre and online support.
  • Accessibility: We'll ensure outage information is accessible to everyone, including those with disabilities and those from diverse backgrounds.

Outage search.

You can search your address or suburb for planned and unplanned outages at https://www.telstra.com.au/outages.
You can also view Telstra's historial outages.

Make a complaint.

Anyone has the right to make a complaint, including representatives of consumers, and we ensure that all network outage complaints are dealt with effectively, impartially and equitably. Please contact us if you wish to make a complaint. For more information, refer to the;
Complaints Handling Policy 
Complaints Handling Policy - Network Outages.