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$0.00Domestic, Family and Sexual Violence Assistance.
Everyday Mobile Domestic, Family and Sexual Violence Assistance.
If you're in immediate danger or need urgent help, call 000, 112 or 106 (hearing or speech impaired).
If you are reading this policy online and think someone may be monitoring your devices, exit this page and consider clearing your history. Come back to this site from a computer, tablet, or smartphone that isn't being monitored.
If you are reading this policy online and think someone may be monitoring your devices, exit this page and consider clearing your history. Come back to this site from a computer, tablet, or smartphone that isn't being monitored.
You're not alone. We're here to help you in times of need.
Domestic, family and sexual violence includes a range of abusive behaviours. It could be physical, sexual, emotional, financial, or psychological. It can be exercised by intimate partners, family members and caregivers. Manipulative behaviours, using technology or financial control, are often used. It's crucial to recognise all forms of abuse as equally serious. Anyone can be affected by domestic, family and sexual violence. If you’re experiencing any forms of abuse, our dedicated support team is here to help.
Please contact us on 1300 10 1234 (Monday to Friday 9:00am to 5:00pm AEDT/AEST, excluding public holidays) and ask to speak to the Credit department or email us on credit_mobile@woolworths.com.au.
Or Contact us at:
Please contact us on 1300 10 1234 (Monday to Friday 9:00am to 5:00pm AEDT/AEST, excluding public holidays) and ask to speak to the Credit department or email us on credit_mobile@woolworths.com.au.
Or Contact us at:
| Live Chat | https://mobile.everyday.com.au/support/chat |
|---|---|
| Phone | 1665 from your Everyday Mobile from Woolworths 1300 10 1234 from any phone Monday to Friday - 9am to 4.30pm Saturday - 10am to 3.30pm (AEST / AEDT) Sunday and Public Holidays - Closed |
| Non-English speaking enquiries | Call through the Translating and Interpreting Service on 131 450. |
| Hearing or speech impairment | Call through the National Relay Service. For information, please visit the Relay Service website. |
How we can help you.
Our team is trained to understand the impacts of Domestic, Family, Sexual Violence (DFSV) and will support you, as an affected person, with care and respect. We are committed to protecting your privacy and ensuring your information is safe.
When you contact us, if it's safe to do so, we will:
- Confirm it's safe to talk: We'll start by asking if it's safe for us to communicate with you about sensitive matters. Or provide a call back if required.
- Reverse: We will ensure your service is connected and reverse any restricted, suspended or disconnected services for affected persons. If this is not suitable, an equivalent telecommunications service will be provided.
- Explain our support: We'll let you know how we can help you under our DFSV policy.
- Offer a warm transfer: We have support staff who can assist. If you agree, we can connect you directly to a member.
- Provide external support information: We'll share details about other organisations that can offer expert support and safety planning.
We will never require you to contact or engage with a perpetrator to access our support or manage your services. We also will not require you to provide evidence of the abuse to receive our general support, unless legally required for specific actions (e.g., fraud investigation, or changing ownership of a number for safety reasons). If evidence is needed, we will only ask for the minimum amount required and will take steps to protect your privacy. Our team can also help you with the following:
- Review and update contact information and who has authority on your account.
- Take ownership of your service.
- Remove services you no longer need.
- Move services to a new location.
- Set up a new account for a fresh start.
- Find flexible options for payment assistance.
Everyday Mobile will actively look for and identify potential risks or vulnerabilities in its systems, processes, and products to minimise any risks to customers affected by DFSV.
Financial Assistance.
Everyday Mobile can also provide you with financial assistance under the Telecommunications (Financial Hardship) Standard 2024, for more information please refer to the Financial Assistance support page at: https://mobile.everyday.com.au/support/financial-support.
Complaints Handling Process.
For information on how we handle complaints, please refer to the Complaints Handling Process on the Everyday Mobile from Woolworths Website https://mobile.everyday.com.au/legals.
Your Privacy and Security.
We take steps to collect and store your personal information securely.. We are committed to protecting your privacy, handling personal information n accordance with the Privacy Act 1988 and record keeping requirements under the Telecommunications (Domestic, Family and Sexual Violence Consumer Protections) Industry Standard 2025.
The below support services are also available.
Further Assistance.
Tips to protect yourself and your mobile phone:
- Change your password and do not share the password with others.
- Turn off your location/GPS and Bluetooth, if not required.
- Install security software on your phone.
- Be careful with what you post on social media.
For further assistance to protect your phone and internet please visit:
https://techsafety.org.au/resources/resources-womenhttps://www.esafety.gov.au/women
https://familyviolencelaw.gov.au/domestic-family-violence/using-this-website-safely/
Interpreter Services - Phone: 131 450.
The Translating and Interpreting Service (TIS National) provides interpreting services to people who do not speak English, and to agencies and businesses that need to communicate with their non-English speaking clients. These services enable non-English speakers to independently access services and information in Australia. TIS National provides interpreting services 24 hours a day, every day of the year. TIS has over 3000 interpreters across Australia in more than 160 different languages.
How to contact them.
Non-English speakers can access immediate telephone interpreters through TIS National by calling or if a non-English speaking customer calls Everyday Mobile from Woolworths we can contact TIS on the customer’s behalf.
