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VoLTE & Wi-Fi Calling

VoLTE, Wi-Fi Calling &
SMS and MMS via 4G/WiFi.

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VoLTE  I  Wi-Fi Calling  I SMS and MMS via 4G/WiFi

VoLTE
What is VoLTE?
Voice over LTE (VoLTE) is the next step in voice calling technology for mobile phones – enabling users to make calls over 4G on their mobile network. This means clearer calls and faster connection times.
What are the benefits of VoLTE?
Clearer calls - VoLTE gives clearer calls and reduced background noise.
Less waiting - VoLTE supports super quick call connection. The time between tapping to call and being connected will drop significantly.
More multitasking - Need to look something up while you’re on a call? VoLTE enables simultaneous calls and high speed 4G data connections so you can multitask more easily.
Which devices are compatible with VoLTE?
To access VoLTE, you will need a device that is VoLTE capable. You will need to turn 4G voice on in your device network settings to gain access to VoLTE. Note that some VoLTE capable devices may not be compatible with the VoLTE service provided by Telstra Wholesale.
Can I do conference calls with VoLTE?
Yes, with VoLTE you can make a conference call with up to five compatible devices.
Is there a fee to use VoLTE?
No. Call usage is the same as all other voice calls.
VoLTE International Roaming
VoLTE (calls via 4G) whilst you roam overseas is currently being rolled out to selected destinations and carriers. This means in eligible countries your voice calls will go via the 4G network. You don't need to do anything other than having a VoLTE compatible device.


As overseas carriers have slightly different network configurations, we cannot guarantee that a particular device will be VoLTE capable whilst roaming overseas. You can check if your device is VoLTE compatible by searching the specifications online or on the manufacturer's website. If you do not have a compatible VoLTE device but have an active International Roaming add-on, your mobile service should still work on 2G or 3G where available.

Wi-Fi Calling
What is Wi-Fi Calling?
Wi-Fi Calling allows you to make and receive phone calls over a suitable Wi-Fi connection. To use Wi-Fi Calling, you’ll need a 4G enabled mobile phone which is Wi-Fi Calling capable and a suitable Wi-Fi network.
Wi-Fi Calling is useful when you have access to a suitable Wi-Fi connection and you:
  • Want to extend coverage while indoors; or
  • Are travelling overseas and want to call back to Australia.
  • Need to stay connected if there’s a mobile network outage.
What can I expect from Wi-Fi Calling?
If you have a compatible device it will be possible to make calls even if you don’t have a mobile signal, provided you are connected to a suitable Wi-Fi connection. If you are abroad, you can also make calls back to Australia using a compatible Wi-Fi connection.
Will I be able to make calls in areas with no mobile coverage?
If you have a suitable Wi-Fi connection, you will be able to make Wi-Fi calls in your home even in areas with no mobile coverage.
What do I need to do to use Wi-Fi calling?
Don't worry about downloading apps, just make sure your phone is connected to Wi-Fi then simply dial as normal.
How will Wi-Fi calls be charged?
  • Domestic Wi-Fi calls will be charged and shown as a Standard National domestic voice call.
  • Outbound International Wi-Fi calls made from Australia will be charged and shown as a Standard International Direct Dialling (IDD) call.
  • International Wi-Fi calls from an overseas destination back to Australia will be charged and shown as a Standard National domestic call.
Can I make a Wi-Fi voice call from overseas?
Yes, but only Wi-Fi voice calls from overseas back to Australia will be permitted. These calls will be charged at the Australian Domestic rate.
How does Wi-Fi calling work?
Your phone will default to Wi-Fi Calling while connected to a suitable Wi-Fi connection. You will only have access to Wi-Fi Calling as part of your voice service if you have a Wi-Fi Calling compatible device and you are using a suitable Wi-Fi service.
Will Emergency 000 calls as usual?
000 calls are supported on Wi-Fi Calling, however other emergency call fail-safes still apply.
Is Wi-Fi calling secure?
Yes, your smartphone or tablet must still authenticate with the mobile network. So, Wi-Fi voice calls are protected by the same secure industry standards as other mobile calls.
Does Voicemail work using Wi-Fi calling?
Yes, your calling features such as Voicemail, call waiting or call conference will still work as normal on Wi-Fi calling.
Can I change my call forwarding settings when I'm on a Wi-Fi call?
No. Currently Wi-Fi Calling can only forward calls based on your existing settings. To change your call forwarding settings, connect to the mobile network.
What happens if I move out of Wi-Fi coverage while on a call?
If you're on the 4G network, your call will seamlessly move between the Wi-Fi and 4G. If there's no mobile connection available, then your call will drop out when you leave Wi-Fi coverage.
Why is my Wi-Fi calling not working?
If you have a compatible device but are still unable to use Wi-Fi calling it might be due to:
  • The Wi-Fi you are connected to does not support Wi-Fi Calling.
  • Not activating Wi-Fi Calling via your device settings.
  • Your device needing a software update.
  • Having sufficient 4G/5G coverage as this will take priority over Wi-Fi.
How to fix Wi-Fi Calling?
Here are some steps to follow if you have a problem with Wi-Fi Calling:
  • Restart your Wi-Fi Router and Phone/Device.
  • Toggle Aeroplane Mode On and Off.
  • Remove and re-insert your SIM Card.
  • Try a different Wi-Fi Network.
  • Reset Network Settings.

SMS and MMS via 4G/WiFi

(Also known as SMSoIP and MMSoIP)
As of 30th May 2024, we've now enabled SMS over 4G, SMS over Wi-Fi, MMS over 4G and MMS over Wi-Fi for all customers.
 
What is SMS and MMS via 4G/WiFi?
SMS and MMS via 4G/WiFi is sending/receiving of SMS and MMS messages over 4G and compatible Wi-Fi networks.
What are the benefits for SMS and MMS via 4G/WiFi?
SMS and MMS via 4G/WiFi will allow SMS/MMS messages to be sent over the 4G / 5G network, this is especially important as the 3G network will be shut down on 28 October 2024 (previously 31 August 2024).

You will be able to send SMS/MMS over compatible Wi-Fi networks independently of mobile network coverage. This potentially allows you to still be able to send and receive SMS messages in areas where you cannot connect to our mobile network but are able to connect to a compatible Wi-Fi connection.
What devices support SMS and MMS via 4G/WiFi?
Most smartphones should be able to support SMS and MMS via 4G/WiFi. If the device supports VoLTE, it should be able to support SMS and MMS via 4G/WiFi. Please refer to the manufacturer's website of your device.
How does SMS/MMS over Wi-Fi work?
SMS/MMS over Wi-Fi lets you send and receive SMS/MMS on compatible devices when they’re connected to a compatible Wi-Fi network. Instead of sending the SMS/MMS via your plan included data, modern smartphones can use the connectivity enabled by Wi-Fi networks to send or receive the message. Sending SMS/MMS over Wi-Fi connection is ideal when you can’tconnect to the mobile network to send or receive SMS /MMS messages.
What do I need to do to use SMS and MMS via WiFi?
If you are already using Wi-Fi Calling, you just need to make sure your device is also compatible with SMS/MMS over Wi-Fi and has the latest software version installed. There’s no need to change any other settings on your device.

To be able to use SMS/MMS over Wi-Fi, you need to:
  • Have a compatible device which supports SMSoIP/MMSoIP
  • Have VoLTE (4G voice) enabled on your device
  • Have VoLTE (4G voice) enabled on your service
  • Have updated to the latest device OS software
  • Turn on Wi-Fi calling on your device
  • Have a compatible Wi-Fi connection
Will I be able to access SMS/MMS over Wi-Fi overseas?
If you are roaming overseas you will be able to send and receive SMS/MMS over Wi-Fi back to and from any mobile number. You do not need to have an International Roaming add-on applied to your service to use SMS/MMS over Wi-Fi.

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5G SIM Only plans

~ Sign up to a new $40, $50, $60 Everyday Mobile from Woolworths SIM Only Plan between 9 August 2023 00:01 AEST and 1 July 2025 23:59 AEST and link your Everyday Rewards card during the checkout process to receive 10% off plan monthly price every month as long as you stay active on the plan and have an Everyday Rewards card. Offer not available to existing customers who change to a SIM Only Plan. Not available in conjunction with any other offer. Everyday Mobile from Woolworths reserves the right to amend the offer at any time without notice. Everyday Rewards Terms and Conditions apply.

> Offer applies to new customers who activate a $40, $50, or $60 Everyday Mobile from Woolworths SIM Only Plan and existing Everyday Mobile from Woolworths customers who upgrade from an existing SIM Only Plan to a higher value $40, $50, or $60 SIM Only Plan between 00:01 AM AEDT on 8 November 2024 and 23:59 PM AEDT on 31 January 2025 (Offer Period). Customers who move from a Prepaid Plan to a SIM Only Plan or who move from a SIM Only Plan to a Prepaid Plan during the Offer Period are excluded from this Offer. Bonus data will be applied within 48 hours of activation for new customers and on the next bill cycle date for upgrading customers. Bonus data will cease if a customer downgrades to a lower value SIM Only Plan or moves to an ineligible plan during the Offer Period. Any unused data at the end of the billing month will rollover in the customer’s Data Bank. This Offer is not available in conjunction with any other offer. Everyday Mobile from Woolworths reserves the right to withdraw or amend this Offer at any time without notice.

Prepaid 30 Day plans

>> Offer applies to new customers who activate a $35 Everyday Mobile from Woolworths 30 day Prepaid Plan and existing customers who upgrade from an existing Everyday Mobile from Woolworths 30 day Prepaid Plan to a higher value $35 Everyday Mobile from Woolworths 30 day Prepaid Plan between 00:01 AM AEDT 8 November 2024 and 23:59 PM AEDT 31 January 2025 (Offer Period). Bonus data will be applied within 48 hours of activation or upgrade and within 48 hours of the next two (2) consecutive recharges. A failure to recharge one of the subsequent two (2) recharges within 24 hours of the 30 day Prepaid Plan expiry will remove access to the bonus data for successive recharges. Customers who downgrade to a lower value 30 day Prepaid Plan or move to an ineligible plan during the Offer Period will also lose access to the bonus data for successive recharges. Recharges on plans other than those included as part of this Offer will forfeit any future recharge bonus data under this Offer. Customers who move from a Prepaid Plan to a SIM Only Plan or who move from a SIM Only Plan to a Prepaid Plan during the Offer Period are excluded from this Offer. Any unused data will rollover in the customer's Data Bank with the next eligible 30 day Prepaid Plan recharge. This Offer is not available in conjunction with any other offer. Everyday Mobile from Woolworths reserves the right to withdraw or amend this Offer at any time without notice.

Long Expiry plans

∞ $130 Starter Packs for $120, $250 Starter Packs for $230 and $320 Starter Packs for $280 available for new customers between 18 December 2024 00:01am AEDT and 11 February 2025 11:59pm AEDT. Offer only available for new Starter Pack purchases and does not apply to any ongoing recharges made to an existing Everyday Mobile from Woolworths Starter Pack after credit expiry. Offer is available in store at Woolworths Supermarkets or online at https://mobile.woolworths.com.au. This Offer is not available in conjunction with any other offer. Everyday Mobile from Woolworths reserves the right to amend this Offer at any time without notice.

e 30GB Bonus Data Offer (Offer) applies to new customers who activate a $320 Everyday Mobile from Woolworths Long Expiry Prepaid Plan by 23:59 PM AEDT on 3 March 2025. Bonus data will be applied within 48 hours of activation. Any unused bonus data will rollover in the customer's Data Bank with the next recharge on the same or higher value Plan . This Offer is for new Everyday Mobile customers only. Everyday Mobile from Woolworths reserves the right to withdraw or amend this Offer at any time without notice.

General & Other

1 Visit mobile.everyday.com.au/offers/10-off-your-shop for applicable terms and conditions, including eligibility criteria.

* Visit mobile.everyday.com.au/support/refer-a-friend for applicable terms and conditions.

† Everyday Mobile from Woolworths uses the Telstra Wholesale Mobile Network with a mobile coverage area that reaches more than 98.8% of the Australian population (at least 75% with 5G) and covers more than 1.7 million square kilometres of the Australian landmass. 5G requires a 5G enabled plan and compatible device. 4G & 5G speed caps apply. Download speeds are capped. Refer to the Prepaid 30 days CIS, SIM Only CIS or Long Expiry CIS for the capped speeds for each mobile plan. This will state the maximum potential download speed. Typical speeds may often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. Refer to the CIS for more information.

※ Gift up to 50% of your Included Data per recharge or usage period to another active Everyday Mobile from Woolworths plan that includes the Data Gifting feature.

⌀ Up to 5% discount on Everyday WISH Gift Cards, Woolworths Supermarket Gift Card, BIG W Store Gift Card, BWS Store Gift Card and Dan Murphy's Store Gift Card purchased via the Woolworths Gift Cards Portal. Discount amount depends on the type of Gift Card purchased (3% off Everyday WISH Gift Cards, 4% off Woolworths Supermarket Gift Card and 5% off BIG W Store, BWS and Dan Murphy's Gift Cards). Discount will not be applied to the delivery fee if purchasing a physical Gift Card. This offer is available 1 November 2021 00:01am AEDT to 1 July 2025 11:59pm AEST for Everyday Mobile from Woolworths customers who have registered and can login to the Everyday Mobile from Woolworths My Account Portal or Everyday Mobile from Woolworths app. Offer valid on Gift Cards purchased via the Woolworths Gift Cards Portal only. A minimum of $5 and a maximum of $500 can be loaded onto an Gift Card upon purchase. Maximum of 5 Gift Cards per transaction. Woolworths Group Limited ABN 88 000 014 675 is the issuer of the Everyday WISH, Woolworths Supermarket, BIG W, BWS and Dan Murphy's Store Gift Cards. All Gift Cards have no expiry date and are redeemable at participating stores only. For a list of participating stores and full Gift Card Terms and Conditions visit woolworths.com.au/giftcards. Discount will not be applied to purchase of Gift Cards purchased directly through https://giftcards.woolworths.com.au or https://www.woolworthsgiftcardstore.com.au/deal/default.

< eSIM quick connection is available on Everyday Mobile from Woolworths Prepaid, Long Expiry and SIM Only plans. If you are transferring your number from a different provider please allow for porting time, typically 4 hours (during porting hours). For coverage information please visit Network Coverage.

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