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VoLTE & Wi-Fi Calling

What is VoLTE?
Voice over LTE (VoLTE) is the next step in voice calling technology for mobile phones – enabling users to make calls over 4G on their mobile network. This means clearer calls and faster connection times.
What are the benefits of VoLTE?
Clearer calls - VoLTE gives clearer calls and reduced background noise.
Less waiting - VoLTE supports super quick call connection. The time between tapping to call and being connected will drop significantly.
More multitasking - Need to look something up while you’re on a call? VoLTE enables simultaneous calls and high speed 4G data connections so you can multitask more easily.
Which devices are compatible with VoLTE?
To access VoLTE, you will need a device that is VoLTE capable. You will need to turn 4G voice on in your device network settings to gain access to VoLTE. Note that some VoLTE capable devices may not be compatible with the VoLTE service provided by Telstra Wholesale. The list below is not comprehensive, please refer to your manufacturer if your device is not listed
  • Apple iPhone 6 onwards.
  • Samsung Galaxy S7 onwards, Note 5 onwards, A5 onwards.
  • Google Pixel 4 onwards.
  • LG G5 onwards.
Can I do conference calls with VoLTE?
Yes, with VoLTE you can make a conference call with up to five compatible devices.
Is there a fee to use VoLTE?
No. Call usage is the same as all other voice calls.
Wi-Fi Calling
What is Wi-Fi Calling?
Wi-Fi Calling allows you to make and receive phone calls over a suitable Wi-Fi connection. To use Wi-Fi Calling, you’ll need a 4G enabled mobile phone which is Wi-Fi Calling capable and a suitable Wi-Finetwork.
Wi-Fi Calling is useful when you have access to a suitable Wi-Fi connection and you:
  • Want to extend coverage while indoors; or
  • Are travelling overseas and want to call back to Australia.
  • Need to stay connected if there’s a mobile network outage.
What can I expect from Wi-Fi Calling?
If you have a compatible device it will be possible to make calls even if you don’t have a mobile signal, provided you are connected to a suitable Wi-Fi connection. If you are abroad, you can also make calls back to Australia using a compatible Wi-Fi connection.
Will I be able to make calls in areas with no mobile coverage?
If you have a suitable Wi-Fi connection, you will be able to make Wi-Fi calls in your home even in areas with no mobile coverage.
What do I need to do to use Wi-Fi calling?
Don't worry about downloading apps, just make sure your phone is connected to Wi-Fi then simply dial as normal.
How will Wi-Fi calls be charged?
  • Domestic Wi-Fi calls will be charged and shown as a Standard National domestic voice call.
  • Outbound International Wi-Fi calls made from Australia will be charged and shown as a Standard International Direct Dialling (IDD) call.
  • International Wi-Fi calls from an overseas destination back to Australia will be charged and shown as a Standard National domestic call.
Can I make a Wi-Fi voice call from overseas?
Yes, but only Wi-Fi voice calls from overseas back to Australia will be permitted. These calls will be charged at the Australian Domestic rate.
How does Wi-Fi calling work?
Your phone will default to Wi-Fi Calling while connected to a suitable Wi-Fi connection. You will only have access to Wi-Fi Calling as part of your voice service if you have a Wi-Fi Calling compatible device and you are using a suitable Wi-Fi service.
Will Emergency 000 calls as usual?
000 calls are supported on Wi-Fi Calling, however other emergency call fail-safes still apply.
Is Wi-Fi calling secure?
Yes, your smartphone or tablet must still authenticate with the mobile network. So, Wi-Fi voice calls are protected by the same secure industry standards as other mobile calls.
Does Voicemail work using Wi-Fi calling?
Yes, your calling features such as Voicemail, call waiting or call conference will still work as normal on Wi-Fi calling.
Can I change my call forwarding settings when I'm on a Wi-Fi call?
No. Currently Wi-Fi Calling can only forward calls based on your existing settings. To change your call forwarding settings, connect to the mobile network.
What happens if I move out of Wi-Fi coverage while on a call?
If you're on the 4G network, your call will seamlessly move between the Wi-Fi and 4G. If there's no mobile connection available, then your call will drop out when you leave Wi-Fi coverage.
Why is my Wi-Fi calling not working?
If you have a compatible device but are still unable to use Wi-Fi calling it might be due to:
  • The Wi-Fi you are connected to does not support Wi-Fi Calling.
  • Not activating Wi-Fi Calling via your device settings.
  • Your device needing a software update.
  • Having sufficient 4G/5G coverage as this will take priority over Wi-Fi.
How to fix Wi-Fi Calling?
Here are some steps to follow if you have a problem with Wi-Fi Calling:
  • Restart your Wi-Fi Router and Phone/Device.
  • Toggle Aeroplane Mode On and Off.
  • Remove and re-insert your SIM Card.
  • Try a different Wi-Fi Network.
  • Reset Network Settings.

Please note, SMSoIP (SMS via 4G/WiFi) is not currently available.

We're here to help, get in touch

5G SIM Only plans

~ Sign up to a new $40, $50, $60 Everyday Mobile from Woolworths SIM Only Plan between 9 August 2023 00:01 AEST and 30 June 2024 23:59 AEST and link your active Everyday Rewards card during the checkout process to receive 10% off plan monthly price every month as long as you stay active on the plan and have an active Everyday Rewards card. Offer not available to existing customers who change to a SIM Only Plan. Not available in conjunction with any other offer. Everyday Mobile from Woolworths reserves the right to amend the offer at any time without notice. Everyday Rewards Terms and Conditions apply.

In-store Only Points Offer

e Promotional period runs from 00:01 (local time) 9 August 2023 until 23:59 (local time) 30 June 2024 on Everyday Mobile from Woolworths $25, $30, $35, $100, and $170 Starter packs only. Excludes ongoing recharges. Offer is available for purchase in store at Woolworths Supermarkets only. Cannot be used online. Offer cannot be used in conjunction with any other offer unless otherwise specified. You do not need to boost this offer. To collect Bonus 500 points on $25, 1000 points on $30 and $100, 2000 points on $35 and $170 Everyday Mobile from Woolworths starter pack, purchase relevant starter pack and scan your active Everyday Rewards Card before completing your transaction. You will not collect any standard Everyday Rewards points on the amount you spend on the Everyday Mobile starter packs, and will only collect the relevant number of bonus points for which you qualify under this offer. Bonus points can take up to 14 business days to be loaded onto your Everyday Rewards Card from date of purchase. The promotional period for in store transactions is based on the local time of the store you shop at in store. Limit of 5 starter packs per transaction and one transaction per day per Everyday Rewards Member. While stocks last. In addition to the above terms and conditions, by participating in the Everyday Rewards program you agree to the Everyday Rewards Terms and Conditions. You may not collect points if collecting those points would cause you to exceed 4,000 Everyday Rewards dollars as set out in those Terms and Conditions.

General & Other

1 Visit mobile.everyday.com.au/offers/10-off-your-shop for applicable terms and conditions, including eligibility criteria.

* Visit mobile.everyday.com.au/support/refer-a-friend for applicable terms and conditions.

Woolworths Group Limited ABN 88 000 014 675 uses parts of Telstra’s 5G, 4G and 3G mobile networks. The service provides 5G Coverage reaching at least 75% of the Australian population. The Telstra Wholesale mobile coverage area footprint reaches more than 98.8% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass. Telstra’s 3G Network (850Mhz band) will close in mid-2024.

# Downloads stop when data limit is reached. Data charged in 1KB blocks.

^ To maintain Data Bank, you must recharge your Prepaid service before credit expiry or keep your payments up to date on your active Postpaid service. Refer to the CIS for more information.

Gift up to 50% of your Included Data per recharge or usage period to another active Everyday Mobile from Woolworths plan that includes the Data Gifting feature.

Up to 5% discount on Everyday WISH Gift Cards, Woolworths Supermarket Gift Card, BIG W Store Gift Card, BWS Store Gift Card and Dan Murphy's Store Gift Card purchased via the Woolworths Gift Cards Portal. Discount amount depends on the type of Gift Card purchased (3% off Everyday WISH Gift Cards, 4% off Woolworths Supermarket Gift Card and 5% off BIG W Store, BWS and Dan Murphy's Gift Cards). Discount will not be applied to the delivery fee if purchasing a physical Gift Card. This offer is available 1 November 2021 00:01 AEDT to 30 June 2024 23:59 AEST for Everyday Mobile from Woolworths customers who have registered and can login to the Everyday Mobile from Woolworths My Account Portal or Everyday Mobile from Woolworths app. Offer valid on Gift Cards purchased via the Woolworths Gift Cards Portal only. A minimum of $5 and a maximum of $500 can be loaded onto an Gift Card upon purchase. Maximum of 5 Gift Cards per transaction. Woolworths Group Limited ABN 88 000 014 675 is the issuer of the Everyday WISH, Woolworths Supermarket, BIG W, BWS and Dan Murphy's Store Gift Cards. All Gift Cards have no expiry date and are redeemable at participating stores only. For a list of participating stores and full Gift Card Terms and Conditions visit woolworths.com.au/giftcards. Discount will not be applied to purchase of Gift Cards purchased directly through https://giftcards.woolworths.com.au or https://www.woolworthsgiftcardstore.com.au/deal/default.

< eSIM quick connection is available on Everyday Mobile from Woolworths Prepaid, Long Expiry and SIM Only plans. If you are transferring your number from a different provider please allow for porting time, typically 4 hours (during porting hours). For coverage information please visit Network Coverage.

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