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Contact Us

Need help? Message us 24/7 in the App.

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Message us 24/7 in AppMessage us 24/7 in App

We’re here to help, all your support is online.

 
Live Chat

Chat with Mandy.

Our 24/7 Virtual Assistant. Select 'Chat Now' on the bottom right hand side of the screen to get help.
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24/7 Message service

Message us.

Message us 24/7 via the app and we will get back to you in business hours.

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Visit our Frequently asked questions,

FAQs.

Find the answers to all your questions.

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My Account.

Manage your account anytime, on any device.
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Everyday Mobile app.

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Having trouble? View the troubleshooting page

Troubleshooting.

Get help with common calls, SMS and data issues.

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Our team is available via:

Chat and messaging.

Day of the week Hours
Monday to Friday 8am to 7:30pm
(AEST/AEDT)
Saturday and Sunday 9am to 4:30pm
(AEST/AEDT)
Public Holidays* 10am to 3:30pm
(AEST/AEDT)

Open 'Chat Now' on the bottom right hand side of the screen.
* In line with public holiday retail trade restrictions.

Phone.

Day of the week Hours
Monday to Friday 8am to 8pm
(AEST/AEDT)
Saturday and Sunday 9am to 5pm
(AEST/AEDT)
Public Holidays* 10am to 4pm
(AEST/AEDT)

Call us on 1300 101 234 / Option 4 during operating hours.
* In line with public holiday retail trade restrictions.

Making a complaint.

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:

  • Log in to My Account
  • Lodge your complaints form.
  • A member of our team will respond within 5 business days.
View our Complaints Handling Policy for more information.