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Contact Us

Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*

*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020

We're here to help, get in touch

Making a complaint

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by one of the methods below.

Complaint Form

Log in to My Account to lodge your complaints form.

A member of our team will respond within 5 business days.

Chat
Monday to Friday

9:00am to 4:30pm (AEST/AEDT)

Saturday

10:00am to 3:30pm (AEST/AEDT)

Closed on Sunday and National Public Holidays.

Telephone

Call us on 1300 10 1234 Option 4

Monday to Friday

9:00am to 5:00pm (AEST/AEDT)

Saturday

10:00am to 4:00pm (AEST/AEDT)

Closed on Sunday and National Public Holidays.