Everyday & Other Services
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Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*
*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020
We're here to help, get in touch
Making a complaint
If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:
- Log in to My Account
- Lodge your complaints form.
- A member of our team will respond within 5 business days.
Alternatively, contact us via Chat or Telephone.
Chat
You can chat to one of our Australian based customer service representatives, during the below operating hours.
| Day of the week | Hours |
|---|---|
| Monday to Friday | 9:00am to 4:30pm (AEST/AEDT) |
| Saturday | 10:00am to 3:30pm (AEST/AEDT) |
| Sunday | CLOSED |
Telephone
Call us on 1300 101 234 / Option 4 during the below operating hours.
| Day of the week | Hours |
|---|---|
| Monday to Friday | 9:00am to 5:00pm (AEST/AEDT) |
| Saturday | 10:00am to 4:00pm (AEST/AEDT) |
| Sunday | CLOSED |
Easter Operating Hours.
Our Customer Care team will be available to help you on Easter Saturday over the Easter Period. Refer to the table below for different operating hours outside our normal operating hours.
| Date | Hours |
|---|---|
| Friday, 18 April (Good Friday) |
CLOSED |
| Saturday, 19 April (Easter Saturday) |
10am to 4pm (AEST) |
| Sunday, 20 April (Easter Sunday) |
CLOSED |
| Monday, 21 April (Easter Monday) |
CLOSED |
| Friday, 25 April (Anzac Day) |
CLOSED |