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Contact Us.

Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*

*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020

We're here to help, get in touch

Making a complaint.

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:
Log in to My Account.
Lodge your complaints form.

A member of our team will respond within 5 business days.

Alternatively, contact us via Chat or Telephone.


Monday to Friday.

9:00am to 4:30pm, AEST/AEDT.


10:00am to 3:30pm, AEST/AEDT.

Closed on Sunday.  Operating hours during public holidays may vary.


Call us on 1300 10 1234 Option 4.

Monday to Friday.

9:00am to 5:00pm, AEST/AEDT.


10:00am to 4:00pm, AEST/AEDT.

Closed on Sunday. Operating hours during public holidays may vary.