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Due to planned system maintenance, some SMS including our 2-step verification 6 digit code SMS will be unavailable from 9pm on Tuesday 15 April to 6am Wednesday 16 April. This may include SMS for My Account/Mobile app login, Forgot Password and number transfer validation. We apologise for any inconvenience and suggest requesting for the 2-step verification code to be sent via email where possible.

Contact Us.

Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*

*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020

We're here to help, get in touch

Making a complaint

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:

  • Log in to My Account
  • Lodge your complaints form.
  • A member of our team will respond within 5 business days.
View our Complaints Handling Policy for more information.

Alternatively, contact us via Chat or Telephone.

Chat

You can chat to one of our Australian based customer service representatives, during the below operating hours.

        
 Day of the week  Hours 
Monday to Friday
 
9:00am to 4:30pm
(AEST/AEDT)
Saturday  10:00am to 3:30pm
(AEST/AEDT) 
SundayCLOSED

Telephone

Call us on 1300 101 234 / Option 4 during the below operating hours.

        
 Day of the week  Hours 
Monday to Friday 9:00am to 5:00pm
(AEST/AEDT)
Saturday 10:00am to 4:00pm
(AEST/AEDT)
SundayCLOSED

Easter Operating Hours.


Our Customer Care team will be available to help you on Easter Saturday over the Easter Period. Refer to the table below for different operating hours outside our normal operating hours.

Date Hours
Friday, 18 April
(Good Friday)
CLOSED
Saturday,
19 April
(Easter Saturday)
10am to 4pm (AEST) 
Sunday,
20 April
(Easter Sunday)
CLOSED
Monday,
21 April
(Easter Monday)
CLOSED
Friday, 25 April
(Anzac Day)
CLOSED
Did you know you can manage your account using our Everyday Mobile from Woolworths app? Visit the Everyday Mobile from Woolworths app page for more information. Alternatively, visit My Account.