Contact Us.
Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*
*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020
We're here to help, get in touch
Making a complaint
If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:
- Log in to My Account
- Lodge your complaints form.
- A member of our team will respond within 5 business days.
Alternatively, contact us via Chat or Telephone.
Chat
You can chat to one of our Australian based customer service representatives, during the below operating hours.
| Day of the week | Hours |
|---|---|
| Monday to Friday | 9:00am to 4:30pm (AEST/AEDT) |
| Saturday | 10:00am to 3:30pm (AEST/AEDT) |
| Sunday | CLOSED |
Telephone
Call us on 1300 101 234 / Option 4 during the below operating hours.
| Day of the week | Hours |
|---|---|
| Monday to Friday | 9:00am to 5:00pm (AEST/AEDT) |
| Saturday | 10:00am to 4:00pm (AEST/AEDT) |
| Sunday | CLOSED |
View below for operating hours during Christmas and New Year's.
Holiday Delivery Time Frames and Operating Hours.
Everyday Mobile from Woolworths wishes all our customers a happy and safe festive season. To get your Prepaid Starter Packs delivered before the 25th of December, place your order on or before these cutoff dates*
- NT - order by Dec 6th
- WA - order by Dec 9th
- Other states - order by Dec 11th.
* Based on current Australia Post estimates.
Our Customer Care team will be available to help you over the Christmas and New Year Period. Refer to the table below for different operating hours outside our normal operating hours.
| Date | Hours |
|---|---|
| Wednesday, 25 December (Christmas Day) | CLOSED |
| Thursday, 26 December (Boxing Day) | 10am to 4pm (AEDT) |
| Wednesday, 1 January (New Years Day) | CLOSED |