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Mobile network shutdown in Bali. From 19–20 March 2026, mobile data services (including VoLTE) will be unavailable for roaming customers. Find out more at https://mobile.everyday.com.au/notifications.

Providing toll free calls to selected destinations in the Middle East. Toll free calls to selected destinations in the Middle East to stay in touch with loved ones. Find out more at https://mobile.everyday.com.au/notifications.

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Providing toll free calls to selected countries in the Middle East.

Everyday Mobile wants to help where we can, and make it easier for our customers to stay in touch with friends and family by providing toll free calls to selected destinations in the Middle East.

From Friday 13th March 2026, until withdrawn, you can make toll free voice calls from Australia to the below country codes:

  • +973 (Bahrain)
  • +98 (Iran)
  • +972 (Israel)
  • +965 (Kuwait)
  • +961 (Lebanon)
  • +968 (Oman)
  • +974 (Qatar)
  • +966 (Saudi Arabia)
  • +971 (United Arab Emirates)

Things you need to know:

  • Keep in mind that calls to these regions may not always go through, due to potential infrastructure damage in the region.
  • You will not see the toll free calls logged in call records via the Mobile app, My Account and Invoice.
    You will however see these in your phone usage.
  • This applies to all Everyday Mobile active services - Prepaid, Long Expiry and SIM Only - even those without international call inclusions.
  • International Calling is enabled by default. If it has been switched off, please Chat with Us so we can re-enable it.
  • If you currently have a PAYG International & Other and make calls to any of the above countries, they will be free and won’t come out of your Add-on.

We’re here to help, all your support is online.

 
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Our team is available via

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Day of the week Hours
Monday to Friday 9am to 4:30pm
(AEST/AEDT)
Saturday 10am to 3:30pm
(AEST/AEDT)
Sunday / Public Holidays CLOSED

Phone.

Day of the week Hours
Monday to Friday 9am to 5pm
(AEST/AEDT)
Saturday 10am to 4pm
(AEST/AEDT)
Sunday / Public Holidays CLOSED

Call us on 1300 101 234 / Option 4 during operating hours.

Making a complaint.

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:

  • Log in to My Account
  • Lodge your complaints form.
  • A member of our team will respond within 5 business days.
View our Complaints Handling Policy for more information.