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Telstra's 3G network closure has started

Ensure you have a 4G/VoLTE and/or 5G compatible device to use our service. For the minimum requirements, view our device guidelines.

In line with new legal requirements, certain phones will be blocked from accessing the network. This means you will not be able to make/receive calls, send/receive SMS, use data and not be able to call 000 in case of an emergency. To stay connected, you will need a new 4G/5G compatible phone. You can learn more at https://amta.org.au/3g-closure/ and https://amta.org.au/3g-closure-buyers-guide/.

Contact Us.

Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*

*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020

We're here to help, get in touch

Chat with Mandy
My Account
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FAQs

Making a complaint.

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:
Log in to My Account.
Lodge your complaints form.

A member of our team will respond within 5 business days.

Alternatively, contact us via Chat or Telephone.
 

Chat.

Monday to Friday.

9:00am to 4:30pm, AEST/AEDT.

Saturday.

10:00am to 3:30pm, AEST/AEDT.

Closed on Sunday.  Operating hours during public holidays may vary.
 

Telephone.

Call us on 1300 10 1234 Option 4.

Monday to Friday.

9:00am to 5:00pm, AEST/AEDT.

Saturday.

10:00am to 4:00pm, AEST/AEDT.

Closed on Sunday. Operating hours during public holidays may vary.