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Service disruptions in New South Wales due to severe weather

Power outages due to severe weather are affecting parts of our network in NSW including emergency services. Our network provider is working to get services back online as soon as possible. For information on planned and unplanned outages in your area visit www.telstra.com.au/outages. We will continue to keep you updated. For more information see here.

Contact Us.

Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*

*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020

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Making a complaint

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:

  • Log in to My Account
  • Lodge your complaints form.
  • A member of our team will respond within 5 business days.
View our Complaints Handling Policy for more information.

Alternatively, contact us via Chat or Telephone.

Chat

You can chat to one of our Australian based customer service representatives, during the below operating hours.

        
 Day of the week  Hours 
Monday to Friday
 
9:00am to 4:30pm
(AEST/AEDT)
Saturday  10:00am to 3:30pm
(AEST/AEDT) 
SundayCLOSED

Telephone

Call us on 1300 101 234 / Option 4 during the below operating hours.

        
 Day of the week  Hours 
Monday to Friday 9:00am to 5:00pm
(AEST/AEDT)
Saturday 10:00am to 4:00pm
(AEST/AEDT)
SundayCLOSED