Contact Us.
Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*
*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020
We're here to help, get in touch
Making a complaint.
If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:
Log in to My Account.
Lodge your complaints form.
A member of our team will respond within 5 business days.
Alternatively, contact us via Chat or Telephone.
Chat.
Monday to Friday.
9:00am to 4:30pm, AEST/AEDT.
Saturday.
10:00am to 3:30pm, AEST/AEDT.
Closed on Sunday. Operating hours during public holidays may vary.
Telephone.
Call us on 1300 10 1234 Option 4.
Monday to Friday.
9:00am to 5:00pm, AEST/AEDT.
Saturday.
10:00am to 4:00pm, AEST/AEDT.
Closed on Sunday. Operating hours during public holidays may vary.
Holiday Delivery Time Frames and Operating Hours.
Everyday Mobile from Woolworths wishes all our customers a happy and safe festive season. To get your Prepaid Starter Packs delivered before the 25th of December, place your order on or before these cutoff dates*
- NT - order by Dec 6th
- WA - order by Dec 9th
- Other states - order by Dec 11th.
* Based on current Australia Post estimates.
Our Customer Care team will be available to help you over the Christmas and New Year Period. Refer to the table below for different operating hours outside our normal operating hours.
| Date | Hours |
|---|---|
| Wednesday, 25 December 2024 (Christmas Day) | CLOSED |
| Thursday, 26 December 2024 (Boxing Day) | 10am to 4pm (AEDT) |
| Wednesday, 1 January 2025 (New Years Day) | CLOSED |