Contact Us
Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*
*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020
We're here to help, get in touch
Making a complaint
If you have contacted us and were not satisfied with the experience, you can register a formal complaint by one of the methods below.
Complaint Form
Log in to My Account to lodge your complaints form.
A member of our team will respond within 5 business days.
Chat
Monday to Friday
9:00am to 4:30pm (AEST/AEDT)
Saturday
10:00am to 3:30pm (AEST/AEDT)
Closed on Sunday and National Public Holidays.
Telephone
Call us on 1300 10 1234 Option 4
Monday to Friday
9:00am to 5:00pm (AEST/AEDT)
Saturday
10:00am to 4:00pm (AEST/AEDT)
Closed on Sunday and National Public Holidays.