Protect yourself from scam calls, texts and more.

Scammers use numerous methods to impersonate legitimate businesses to obtain personal and private information. We want to help you stay safe! Here's what you need to know:

Common scam tactics.

• Impersonation: Scammers falsely claim to be from companies or government agencies you know and trust (like Woolworths or the ATO).
• Urgent requests: They might say there's a problem with your account, you've won a prize, or you owe money.
• Requests for information: They'll ask for your personal details, passwords, or banking information.
• Number spoofing: Scammers make their calls or texts look like they're coming from a legitimate number, even Woolworths.

How to spot a scam.

• Unsolicited contact: Be wary of unexpected calls, texts, or emails, especially if they ask for personal information.
• Suspicious Links or attachments: Don't click on links or open attachments in messages or emails you weren't expecting.
• Urgent or threatening language: Scammers often try to pressure you into acting quickly.
• Requests for payment: Never give out your financial details over the phone or in response to an unexpected message.
• Spoofed numbers: If a call or text seems suspicious, hang up and call the company back using their official number (like the one on their official website).

What to do if you get a scam message or call.

1. Don't engage: Don't reply, click links, or give out any information.
2. Block the number: If it was a call or text, block the sender.
3. Report it: Report it to Scamwatch. Also consider filing a report at https://www.acorn.gov.au. This will assist law enforcement become better resourced to provide assistance to victims.
4. Get support: If you've lost money or shared sensitive info, contact IDCare.
5. If you believe your number has been spoofed: Please notify us via the number spoofing form, and we will escalate the issue to our Network Partner for investigation.

Protecting yourself.

• Be vigilant: Always be cautious about who you share your information with.
• Stay Aware: The best way to protect yourself is through awareness and education. You can find out more information at https://www.accc.gov.au/national-anti-scam-centre.
• Use Strong Passwords: Create strong passwords for your online accounts.
• Keep Software Updated: Update your phone and computer software regularly to protect against security vulnerabilities. Use ad blockers, spam protection and other content filters to help block potentially malicious items.
• Everyday Mobile from Woolworths Scam Filter: Download the Everyday Mobile from Woolworths app and ensure the Scam SMS filter is turned on.
• Call Blocking Apps: Consider using call blocking apps or features on your phone. If you have a Samsung phone, follow the steps at samsung.com to enable “Smart Call”. For other Android phones, follow these steps via google support to turn on Caller ID and Spam Protection.