Legals
Legal documents for services signed up under Woolworths Mobile prior to 9th August 2023 can be found here
Terms and Conditions
NSW Fair Trading Act Disclosures
Service Terms and Conditions - SIM Only
Service Terms and Conditions - Prepaid
Auto Payment Service Agreement
Recent Changes to Terms and Conditions
International Roaming Eligible Destinations
Policies
Financial Assistance
Payment Assistance Policy - Summary
Financial Assistance information page
Financial Hardship form (for existing customers)
Major Outages
Critical Information Summaries
Critical Information Summary - Prepaid
Critical Information Summary - Long Expiry Prepaid
Critical Information Summary - SIM Only
Telecommunications Consumer Protections Code
Telecommunications Consumer Protections Code
Customers with a Disability
National Identity & Cyber Support
National Identity & Cyber Support
Pre-Porting Additional Identity Verification
Mobile Number Pre-Porting Additional Identity Verification
Scam calls and Spam
How to stay safe online
Discontinued Plans
Critical Information Summaries for plans and offers that are no longer available for new connections
Critical Information Summary - Long Expiry Prepaid ($100, $170 and $220 Long Expiry recharge)