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$0.00Online Safety and Reporting.
Your online safety is important to Woolworths and we are committed to constantly improving our customers' online security.
To assist with protecting your identity online, please refer to the IDCARE - a national identity and cyber support service at: https://www.idcare.org/
If you wish to make a complaint with Everyday Mobile in regards to seriously harmful, illegal or restricted content, (for example: extreme crime and violence, sexual exploitation, pro-terror, drug use or other high impact harmful content please lodge your complaint at via:
In addition to lodging a complaint with Everyday Mobile and if you've experienced any cyber bullying and/or abuse, image-based abuse or material that promotes, incites, instructs or depicts illegal, offensive or abhorrent behaviour, you can report it to the eSafety Commissioner at https://www.esafety.gov.au/report
The eSafety Commissioner at at https://www.esafety.gov.au/ is Australia's independent regulator for online safety. Their purpose is to help safeguard all Australians from online harms and to promote safer, more positive online experiences. The regulator is responsible for identifying and removing illegal online content, tackling online abuse and providing a complaints service to raise online safety concerns.
It is also important that customers are aware that they must not produce online material that is in contravention of any Australian State, Territory or Commonwealth law, including the Online Safety Act 2021 (Cth).
To assist with protecting your identity online, please refer to the IDCARE - a national identity and cyber support service at: https://www.idcare.org/
If you wish to make a complaint with Everyday Mobile in regards to seriously harmful, illegal or restricted content, (for example: extreme crime and violence, sexual exploitation, pro-terror, drug use or other high impact harmful content please lodge your complaint at via:
- your Everyday Mobile’s My Account https://mobile.everyday.com.au/login ; or
- the ‘contact us’ chat function at https://mobile.everyday.com.au/support/chat
In addition to lodging a complaint with Everyday Mobile and if you've experienced any cyber bullying and/or abuse, image-based abuse or material that promotes, incites, instructs or depicts illegal, offensive or abhorrent behaviour, you can report it to the eSafety Commissioner at https://www.esafety.gov.au/report
The eSafety Commissioner at at https://www.esafety.gov.au/ is Australia's independent regulator for online safety. Their purpose is to help safeguard all Australians from online harms and to promote safer, more positive online experiences. The regulator is responsible for identifying and removing illegal online content, tackling online abuse and providing a complaints service to raise online safety concerns.
It is also important that customers are aware that they must not produce online material that is in contravention of any Australian State, Territory or Commonwealth law, including the Online Safety Act 2021 (Cth).
Staying Safe Online.
Set up parental controls and content filters.
The eSafety Commissioner is where you can find valuable information relating to parental controls guidance, tips and resources.
The Office of the eSafety Commissioner has 4 levels of classification for certified filters:
For more information on Family Friendly Filters (FFF) refer to the Communications Alliance.
Parental controls often include a content filter. Content filters are a good way to limit or block children from seeing online content you don't want them to see, including sexually explicit content, extreme crime and violence, drug related material and more. In Australia, these are classified as illegal and restricted content. You can read more about illegal and restricted content on the eSafety Commissioner's website.
Parental controls exist in various places and it is important to ensure children are protected by following some basic guidelines;
Many devices, like your computer or phone, will have built-in parental controls. Others are available as third-party software or in certain apps and services, like streaming services, social media or search engines. If you’re paying for third-party security software, you can check the app that comes with it to see if parental controls are included.
If the parental controls you're using don't include a content filter or you would like other options, please refer to the list of content filters accredited by the Family Friendly Filter Program on the Communications Alliance website.
The Office of the eSafety Commissioner has 4 levels of classification for certified filters:
- Filters that block websites on the eSafety Commissioner’s Prohibited URL Filter (PUF) list, and are recommended for 18+ years of age.
- Class 1: Recommended for children over 15 years of age.
- Class 2: Recommended for children between 10 and 15 years of age.
- Class 3: Recommended for children under 10 years of age.
For more information on Family Friendly Filters (FFF) refer to the Communications Alliance.
Parental controls often include a content filter. Content filters are a good way to limit or block children from seeing online content you don't want them to see, including sexually explicit content, extreme crime and violence, drug related material and more. In Australia, these are classified as illegal and restricted content. You can read more about illegal and restricted content on the eSafety Commissioner's website.
Parental controls exist in various places and it is important to ensure children are protected by following some basic guidelines;
- put computers (and encourage the use of other connected devices) in communal spaces, such as the living or dining rooms, discouraging internet use in children's bedroom.
- talk with your children about what they do (and who they talk to) online. These online habits will change over time, so it's important you have these talks with your children on a regular basis. Build trust by keeping an open and honest discussion about what’s happening online. Ask about their online experiences the same way you’d ask about things like school.
- set clear rules, are some sites a flat-out no-go zone? What are your screen-times? Is 7pm the cut-off for screen time?
- talk to your child about "online etiquette" and what is acceptable behaviour online, about not giving out any private or personal information with anyone online, and not giving out passwords - even to friends.
- discuss with your family the option of replacing smartphones with dumbphones (a type of mobile phone with basic functionalities, as opposed to more advanced and modern smartphones). Visit our What's a dumbphone blog for more information.
- ensure you are using up to date filters and software to ensure children's safety.
Many devices, like your computer or phone, will have built-in parental controls. Others are available as third-party software or in certain apps and services, like streaming services, social media or search engines. If you’re paying for third-party security software, you can check the app that comes with it to see if parental controls are included.
If the parental controls you're using don't include a content filter or you would like other options, please refer to the list of content filters accredited by the Family Friendly Filter Program on the Communications Alliance website.
Online Scams.
If you've experienced online scams, or lost money or personal information to a scam, you should report it to Scamwatch at https://www.scamwatch.gov.au/report-a-scam.
There are also Australian Government agencies that can assist with reporting online harms. For more information, visit The Australian Government Department of Home Affairs at https://www.homeaffairs.gov.au/about-us/our-portfolios/cyber-security/cyber-coordinator/online-harms.
There are also Australian Government agencies that can assist with reporting online harms. For more information, visit The Australian Government Department of Home Affairs at https://www.homeaffairs.gov.au/about-us/our-portfolios/cyber-security/cyber-coordinator/online-harms.
Your Privacy and Security.
We take steps to collect and store your personal information securely. Find out more via our collection notice page.
