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Protect yourself from scam SMS

We’re aware of scam SMS messages pretending to be from Woolworths or Everyday Mobile, including links to fake websites. Please do not click on any links and do not enter your login details. Always visit our website directly by typing mobile.everyday.com.au into your browser.
To learn more on how you can protect yourself from scams visit https://mobile.everyday.com.au/scam-calls
You can report a scam SMS by forwarding the SMS you received to 7226.

Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*

*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020

We're here to help, get in touch

Chat with Mandy
My Account
Mobile app
FAQs

Making a complaint

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:

  • Log in to My Account
  • Lodge your complaints form.
  • A member of our team will respond within 5 business days.
View our Complaints Handling Policy for more information.

Did you know you can manage your account using our Everyday Mobile from Woolworths App? Visit the Everyday Mobile from Woolworths App page for more information. 

Alternatively, contact us via Chat or Telephone.

Chat

You can chat to one of our Australian based customer service representatives, during the below operating hours.

        
 Day of the week  Hours 
Monday to Friday
 		9:00am to 4:30pm
(AEST/AEDT)
Saturday  10:00am to 3:30pm
(AEST/AEDT) 
Sunday / Public HolidaysCLOSED

Telephone

Call us on 1300 101 234 / Option 4 during the below operating hours.

        
 Day of the week  Hours 
Monday to Friday 9:00am to 5:00pm
(AEST/AEDT)
Saturday 10:00am to 4:00pm
(AEST/AEDT)
Sunday / Public HolidaysCLOSED