The following documents are for customers who signed up prior to 9th August 2023 under Woolworths Mobile

Terms and Conditions
NSW Fair Trading Act Disclosures (for Mobile Services commencing on or before 8 August 2023)
General Terms & Conditions (for Mobile Services commencing on or before 8 August 2023)
Service Terms & Conditions - Post-paid (for Post-paid Mobile Services commencing between 14 November 2018 and 8 August 2023)
Service Terms & Conditions - Post-paid (for Post-paid Mobile Services commencing between 31 October 2017 and 13 November 2018)
Service Terms & Conditions - Post-paid (for Post-paid Mobile Services commencing on or before 30 October 2017)
Service Terms & Conditions - Pre-paid (for Pre-paid Mobile Services commencing on or before 8 August 2023)
Porting Terms and Conditions (for Mobile Services commencing on or before 8 August 2023)
Woolworths Mobile Home Delivery Terms & Conditions (for Mobile Services commencing on or before 8 August 2023)
Credit Check Terms & Conditions (for Mobile Services commencing on or before 8 August 2023)
Auto Payment Service Agreement (for Mobile Services commencing on or before 8 August 2023)
Future Payments Agreement (for Mobile Services commencing on or before 8 August 2023)
Auto Recharge Agreement (for Mobile Services commencing on or before 8 August 2023)
Testimonial Consent (for Mobile Services commencing on or before 8 August 2023)
Recent Changes to Terms and Conditions (for Mobile Services commencing on or before 8 August 2023)


Policies
Acceptable Use Policy (for Mobile Services commencing on or before 8 August 2023)
Complaints Handling Policy (for Mobile Services commencing on or before 8 August 2023)
Credit & Collections Policy (for Mobile Services commencing on or before 8 August 2023)
Hardship Policy (for Mobile Services commencing on or before 8 August 2023)
Returns Policy (for Mobile Services commencing on or before 8 August 2023)
Domestic Violence Policy (for Mobile Services commencing on or before 8 August 2023)
Collection Statement (for Mobile Services commencing on or before 8 August 2023)


Critical Information Summaries
For plans and offers that are no longer available for new connections
Critical Information Summary 5G Trial

Prepaid Plans
Critical Information Summary Pre-paid Mobile 30-days (for Mobile Services commencing on or before 8 August 2023)
Critical Information Summary Long Expiry Pre-paid Mobile (for Mobile Services commencing on or before 8 August 2023)
Critical Information Summary Pre-paid Mobile ($15 and $45 Pre-paid recharge)
Critical Information Summary Long Expiry Pre-paid Mobile ($60, $65, $150 and $200 Long Expiry recharge)
Critical Information Summary Pre-paid Mobile ($12.50 Pre-paid recharge and $75 Long Expiry recharge)


Phone Plans
Critical Information Summary Mobile Phone Plans (for customers connected between 16/11/2020 and 08/08/2023)
Critical Information Summary Mobile Phone Plans (for customers connected between 06/12/2019 and 15/11/2020)
Critical Information Summary Mobile Phone Plans (for customers connected between 18/11/2019 and 05/12/2019)
Critical Information Summary Mobile Phone Plans (for customers connected between 18/2/2019 and 17/11/2019)
Critical Information Summary Flexi Phone Plans (for customers connected between 13/08/2018 and 17/2/2019)
Critical Information Summary Flexi Phone Plans (for customers connected between 31/10/2017 and 12/08/2018)

SIM Only Plans
Critical Information Summary SIM Only Month to Month (for customers connected between 16/11/2020 and 08/08/2023)
Critical Information Summary SIM Only 12 Month (for customers connected between 06/12/2019 and 15/11/2020)
Critical Information Summary SIM Only 12 Month (for customers connected between 18/2/2019 and 05/12/2019)
Critical Information Summary SIM Only 12 Month (for customers connected between 31/10/2017 and 12/08/2018)
Critical Information Summary SIM Only 12 Month (for customers connected between 13/08/2018 and 17/2/2019)
Critical Information Summary SIM Only 12 Month (for customers connected prior to 03/10/2017)

International Call Rates
International Call Rates (for Mobile Services commencing on or before 8 August 2023)
International Call Rates ($15 Pre-paid recharge only)