- Ensure your current number is active for the transfer to be successful (i.e not terminated)
- The number being transferred must be in the same account holder’s details you are entering for activation/signup (e.g. date of birth, account number)
- When prompted to enter in your existing mobile number and details to transfer:
- If you are transferring a Prepaid number, your date of birth will need to match what you entered at sign-up with Everyday Mobile from Woolworths against your date of birth with your existing service provider.
- If you are transferring a Postpaid number, you will need your Account Reference number from your existing service provider.
- If you choose a new Everyday Mobile from Woolworths number as part of the sign-up process, you cannot transfer an existing mobile number from another service provider to replace it.
Once you receive your SIM and activate it with us, the transfer process typically occurs within 4 hours of this request (provided the information entered is correct). Please note that the transfer process can take up to 48 hours as the process is dependent on your existing service provider releasing the number to Everyday Mobile from Woolworths. An exception to this is if you're transferring (porting) your number outside the Standard Hours of Operation, which are:
Mon to Fri: 8am - 8pm AEST
Saturdays: 10am - 6pm AEST
National Public Holidays: Closed (Ports are not processed on these days)
Once the number transfer has been completed you will receive an email regarding the status of the request. Your service will remain active with your existing provider until the transfer is complete. If you have your Everyday Mobile from Woolworths SIM card already inserted, you may need to switch your device OFF and ON again for the service to activate.
If your existing service is inactive before the porting completes, your previous Service provider is experiencing some delays and will be able to help you with more information regarding this.
No, we will only attempt to transfer your number from your existing service provider once you have received and activated the SIM card from Everyday Mobile from Woolworths.
Steps to resubmit your request:
Step 1
Log into your account on the Everyday Mobile from Woolworths App. If this is your first Service with Everyday Mobile from Woolworths, then simply enter the number you want to transfer and the password you have set up.
Step 2
Tap on the mobile number in red to resubmit the transfer request.
Step 3
If you entered the wrong number, simply amend the number in 'Existing phone number’
Step 4
Find and tap on the current service provider your mobile number is currently with.
Step 5
If your existing service is Prepaid, tap ‘Submit’
Step 6
If your existing service is Postpaid, tick the box. Tap and enter your Account Reference Number then tap ‘Submit’
Step 7
If successful you will see 'your request has been submitted successfully. Tap ‘Done’
| Rejection Reason | What does it mean? | What do you need to do? |
|---|---|---|
|
MSN not associated with Account/Reference Number |
The account reference number you entered doesn't match
the account number in your current provider's
system |
Confirm if the Number you are transferring is Prepaid or Postpaid. If Postpaid, check to ensure your account number is entered correctly and try again. If Prepaid, the DOB must match the account from the provider you are leaving. |
|
MSN not associated with Date of Birth |
The date of birth you entered doesn't match the date of birth in your current provider's system. Is the number you are trying to transfer in your name with your current provider? |
Check that the mobile number you are trying to transfer is in your name and has your date of birth with your current service provider. If the number isn't in your name, you'll need to complete a change of ownership with your current provider before trying to transfer the number to Everyday Mobile from Woolworths. If the number is in your name, but your DOB is incorrect with your current provider, you'll need to ask them to correct your DOB in their system before trying to transfer the number to us |
|
Account/Reference Number or Date of Birth not held |
The details you submitted do not match the details in your current providers system Normally this means you are trying to transfer a Postpaid service but haven't entered your account number; or that you're trying to transfer a Prepaid service but entered an account number instead of your date of birth |
Firstly, you'll need to confirm with your current provider if your existing service is Prepaid (you pay in advance) or Postpaid (you receive a monthly bill) If your number is Prepaid, you'll need to enter your mobile number and DOB for the number transfer to be successful. If your number is Postpaid, you'll need to enter your account number for your existing provider Do not enter both a DOB and Account Number as this will fail. |
|
MSN not Issued |
The mobile number you have entered is incorrect or doesn't exist |
Ensure the mobile number provided is correct. If you entered the number incorrectly you'll need to contact us via the Chat Now button on our website |
| MSN not held | The mobile number you entered may not be active | Ensure the mobile number provided is correct and is active with your current service provider |
| Port in progress | There is already another request to transfer your number in progress | Contact your current service provider to cancel any porting requests currently in progress. Once you've confirmed all existing requests have been cancelled, you can resubmit a new request. |
| MSN not allocated to a Mobile Carrier | The mobile number you entered is not associated to any service provider | Ensure the mobile number provided is correct and is active with your current service provider |
| Invalid CA Authorisation Date | The authorisation period for your number transfer has expired. This happens when it's been> 30 days before you updated the incorrect information originally entered; or you've pre-ordered a phone with us and its been 30 days since you originally signed up | You'll need to contact us via the Chat Now button on our website so that we can resubmit your number transfer request. |
If your request to transfer your Prepaid mobile number to Everyday Mobile from Woolworths was rejected and you would like to activate the service again with the correct details, you can easily reset your SIM using My Account or the Mobile App. Download the latest version of our App at Google Play or the App Store. You can choose to pick a new mobile number or activate your existing number with the right information (if the incorrect information was entered in your original porting request).
Simply follow these steps:
Step 1
Tap on the number shown in Red which represents a port rejection.
Step 2
Accept the T&Cs to continue resetting your SIM card
Step 3
Your SIM card has been reset and you should receive the following message: "Your SIM card has been reset successfully. Please visit https://mobile.everyday.com.au/activate to sign up again."
You should also contact your previous service provider and advise your mobile number has been transferred without your authorisation and to request a port reversal.
Our plans.
Prepaid 30 days.
Double data on $35 Prepaid plan.>>Plus, 10% off a Woolworths shop in-store.1
Plus, get up to 5% off gift cards.⌀
4G and 5G options available. Learn more
Prepaid Long Expiry.
Get up to $40 off for Everyday Rewards members.∞Plus, get up to 5% off gift cards.⌀
You're sorted for 180 or 365 days.
4G and 5G options available. Learn more
5G SIM Only.
Double data> and 10% off all plans.~Plus, 10% off a Woolworths shop in-store every month.1
Plus, get up to 5% off gift cards.⌀
Learn more5G SIM Only plans
~ Sign up to a new $40, $50, $60 Everyday Mobile from Woolworths SIM Only Plan between 9 August 2023 00:01 AEST and 1 July 2025 23:59 AEST and link your Everyday Rewards card during the checkout process to receive 10% off plan monthly price every month as long as you stay active on the plan and have an Everyday Rewards card. Offer not available to existing customers who change to a SIM Only Plan. Not available in conjunction with any other offer. Everyday Mobile from Woolworths reserves the right to amend the offer at any time without notice. Everyday Rewards Terms and Conditions apply.
> Offer applies to new customers who activate a $40, $50, or $60 Everyday Mobile from Woolworths SIM Only Plan and existing Everyday Mobile from Woolworths customers who upgrade from an existing SIM Only Plan to a higher value $40, $50, or $60 SIM Only Plan between 00:01 AM AEDT on 8 November 2024 and 23:59 PM AEDT on 31 January 2025 (Offer Period). Customers who move from a Prepaid Plan to a SIM Only Plan or who move from a SIM Only Plan to a Prepaid Plan during the Offer Period are excluded from this Offer. Bonus data will be applied within 48 hours of activation for new customers and on the next bill cycle date for upgrading customers. Bonus data will cease if a customer downgrades to a lower value SIM Only Plan or moves to an ineligible plan during the Offer Period. Any unused data at the end of the billing month will rollover in the customer’s Data Bank. This Offer is not available in conjunction with any other offer. Everyday Mobile from Woolworths reserves the right to withdraw or amend this Offer at any time without notice.
Prepaid 30 Day plans
>> Offer applies to new customers who activate a $35 Everyday Mobile from Woolworths 30 day Prepaid Plan and existing customers who upgrade from an existing Everyday Mobile from Woolworths 30 day Prepaid Plan to a higher value $35 Everyday Mobile from Woolworths 30 day Prepaid Plan between 00:01 AM AEDT 8 November 2024 and 23:59 PM AEDT 31 January 2025 (Offer Period). Bonus data will be applied within 48 hours of activation or upgrade and within 48 hours of the next two (2) consecutive recharges. A failure to recharge one of the subsequent two (2) recharges within 24 hours of the 30 day Prepaid Plan expiry will remove access to the bonus data for successive recharges. Customers who downgrade to a lower value 30 day Prepaid Plan or move to an ineligible plan during the Offer Period will also lose access to the bonus data for successive recharges. Recharges on plans other than those included as part of this Offer will forfeit any future recharge bonus data under this Offer. Customers who move from a Prepaid Plan to a SIM Only Plan or who move from a SIM Only Plan to a Prepaid Plan during the Offer Period are excluded from this Offer. Any unused data will rollover in the customer's Data Bank with the next eligible 30 day Prepaid Plan recharge. This Offer is not available in conjunction with any other offer. Everyday Mobile from Woolworths reserves the right to withdraw or amend this Offer at any time without notice.Long Expiry plans
∞ Offer for Everyday Rewards members to purchase $130 Starter Packs for $120, $250 Starter Packs for $230 and $320 Starter Packs for $280 from 00:01 AEDT 6 November 2024 to 23:59 11 February 2025 AEDT (Offer Period). Offer only available for customers who purchase a new $130, $250 or $320 Everyday Mobile from Woolworths Starter Pack during the Offer Period. Offer only available for customers who purchase a new $130, $250 or $320 Everyday Mobile from Woolworths Starter Pack during the Offer Period. The Offer does not apply to any ongoing recharges made to an existing Everyday Mobile from Woolworths Starter Pack after credit expiry. Offer is available in store at Woolworths Supermarkets or online at https://mobile.woolworths.com.au. For in store purchases, purchase the relevant starter pack and scan your Everyday Rewards Card before completing your transaction. For online purchases, link your Everyday Rewards card during checkout for the Offer to be applied. This Offer is not available in conjunction with any other offer. Everyday Mobile from Woolworths reserves the right to amend this Offer at any time without notice. Everyday Rewards Terms and Conditions apply.e 30GB Bonus Data Offer (Offer) applies to new customers who activate a $320 Everyday Mobile from Woolworths Long Expiry Prepaid Plan by 23:59 PM AEDT on 3 March 2025. Bonus data will be applied within 48 hours of activation. Any unused bonus data will rollover in the customer's Data Bank with the next recharge on the same or higher value Plan . This Offer is for new Everyday Mobile customers only. Everyday Mobile from Woolworths reserves the right to withdraw or amend this Offer at any time without notice.General & Other
1 Visit mobile.everyday.com.au/offers/10-off-your-shop for applicable terms and conditions, including eligibility criteria.
* Visit mobile.everyday.com.au/support/refer-a-friend for applicable terms and conditions.
† Everyday Mobile from Woolworths uses the Telstra Wholesale Mobile Network with a mobile coverage area that reaches more than 98.8% of the Australian population (at least 75% with 5G) and covers more than 1.7 million square kilometres of the Australian landmass. 5G requires a 5G enabled plan and compatible device. 4G & 5G speed caps apply. Download speeds are capped at 100 MbpS on all Prepaid 30 days, Long Expiry and $40 and $50 SIM Only plans. Download speeds are capped at 250 MbpS on the $60 SIM Only plan. This is the maximum potential download speed. Typical speeds may often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
^ To maintain Data Bank, you must recharge your Prepaid service before credit expiry or keep your payments up to date on your active Postpaid service. Refer to the CIS for more information.
※ Gift up to 50% of your Included Data per recharge or usage period to another active Everyday Mobile from Woolworths plan that includes the Data Gifting feature.
⌀ Up to 5% discount on Everyday WISH Gift Cards, Woolworths Supermarket Gift Card, BIG W Store Gift Card, BWS Store Gift Card and Dan Murphy's Store Gift Card purchased via the Woolworths Gift Cards Portal. Discount amount depends on the type of Gift Card purchased (3% off Everyday WISH Gift Cards, 4% off Woolworths Supermarket Gift Card and 5% off BIG W Store, BWS and Dan Murphy's Gift Cards). Discount will not be applied to the delivery fee if purchasing a physical Gift Card. This offer is available 1 November 2021 00:01am AEDT to 31 January 2025 11:59pm AEDT for Everyday Mobile from Woolworths customers who have registered and can login to the Everyday Mobile from Woolworths My Account Portal or Everyday Mobile from Woolworths app. Offer valid on Gift Cards purchased via the Woolworths Gift Cards Portal only. A minimum of $5 and a maximum of $500 can be loaded onto an Gift Card upon purchase. Maximum of 5 Gift Cards per transaction. Woolworths Group Limited ABN 88 000 014 675 is the issuer of the Everyday WISH, Woolworths Supermarket, BIG W, BWS and Dan Murphy's Store Gift Cards. All Gift Cards have no expiry date and are redeemable at participating stores only. For a list of participating stores and full Gift Card Terms and Conditions visit woolworths.com.au/giftcards. Discount will not be applied to purchase of Gift Cards purchased directly through https://giftcards.woolworths.com.au or https://www.woolworthsgiftcardstore.com.au/deal/default.
< eSIM quick connection is available on Everyday Mobile from Woolworths Prepaid, Long Expiry and SIM Only plans. If you are transferring your number from a different provider please allow for porting time, typically 4 hours (during porting hours). For coverage information please visit Network Coverage.