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Frequently Asked Questions

Verification SMS Temporarily Unavailable

Due to scheduled maintenance, 2-step verification SMS codes will be unavailable from 10pm Saturday 23 May to 5am Sunday 24 May 2026 (AEST) for My Account, Mobile App login, Forgot Password, Recharges, Pay Bill and bring your number validation. If your plan expires on 23 May, please recharge before 10pm (AEST).

Mobile FAQs & Help.

Type your question below or choose from the list of frequently asked questions. Get more info on our mobile plans, activating, transferring your number and more.