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Contact Us

Providing toll free calls to selected destinations in the Middle East. Find out more at our notifications page. 
Easter operating hours available at our contact us page.

Need help? Message us 24/7 in the App.

Skip the call queue, leave a message anytime, even when we’re offline. We’ll notify you via the app when our team replies. (Login to see our response)
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We’re here to help, all your support is online.

 
Live Chat

Chat with Mandy.

Our 24/7 Virtual Assistant. Select 'Chat Now' on the bottom right hand side of the screen to get help.
Open "Chat now"

24/7 Message service

Message us.

Message us 24/7 via the app and we will get back to you in business hours.

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Visit our Frequently asked questions,

FAQs.

Find the answers to all your questions.

View FAQs

 
Login to your account

My Account.

Manage your account anytime, on any device.
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Manage your account via the app

Everyday Mobile app.

Manage your account 24/7 from your mobile.

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Having trouble? View the troubleshooting page

Troubleshooting.

Get help with common calls, SMS and data issues.

Learn more

Our team is available via:

Chat and messaging.

Day of the week Hours
Monday to Friday 9am to 4:30pm
(AEST/AEDT)
Saturday 10am to 3:30pm
(AEST/AEDT)
Sunday / Public Holidays CLOSED
Easter operating hours

Phone.

Day of the week Hours
Monday to Friday 9am to 5pm
(AEST/AEDT)
Saturday 10am to 4pm
(AEST/AEDT)
Sunday / Public Holidays CLOSED
Easter operating hours

Call us on 1300 101 234 / Option 4 during operating hours.

Easter operating hours.


Our Customer Care team will be available to help you on the following days over the Easter period.

Date Hours
Friday, 3 April 2025
(Good Friday)		 CLOSED
Saturday, 4 April 2024
(Easter Saturday)		 10am to 4pm (AEST)
Sunday, 5 April 2025
(Easter Sunday)		 CLOSED
Monday, 6 April 2025
(Easter Monday)		 Phone: 10am to 4pm (AEST)
Chat and messaging: 10am to 3:30pm (AEST)
Did you know you can manage your account using our Everyday Mobile from Woolworths app? Visit the Everyday Mobile from Woolworths app page for more information. Alternatively, visit My Account.

Making a complaint.

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:

  • Log in to My Account
  • Lodge your complaints form.
  • A member of our team will respond within 5 business days.
View our Complaints Handling Policy for more information.