$0.00
$0.00
Home / Help and Support /

Contact Us

Need help? Message us 24/7 in the App.

Skip the call queue, leave a message anytime, even when we’re offline. We’ll notify you via the app when our team replies. (Login to see our response)
Open the app
Message us 24/7 in AppMessage us 24/7 in App

We’re here to help, all your support is online

 
Live Chat

Chat with Mandy

Our 24/7 Virtual Assistant. Select 'Chat Now' on the bottom right hand side of the screen to get help.
Open "Chat now"

24/7 Message service

Message us

Message us 24/7 via the app and we will get back to you in business hours.

Open the app

Visit our Frequently asked questions,

FAQs

Find the answers to all your questions.

View FAQs

 
Login to your account

My Account

Manage your account anytime, on any device.
Login

Manage your account via the app

Everyday Mobile app

Manage your account 24/7 from your mobile.

Download now

Having trouble? View the troubleshooting page

Troubleshooting

Get help with common calls, SMS and data issues.

Learn more

Our team is available via

Chat and Messaging

Day of the week Hours
Monday to Friday9am to 4:30pm
(AEST/AEDT)
Saturday 10am to 3:30pm
(AEST/AEDT)
Sunday / Public HolidaysCLOSED
Holiday operating hours

Phone

Call us on 1300 101 234 / Option 4 during operating hours.

Day of the week Hours
Monday to Friday 9am to 5pm
(AEST/AEDT)
Saturday 10am to 4pm
(AEST/AEDT)
Sunday / Public HolidaysCLOSED
Holiday operating hours
View our Holiday delivery time frames and operating hours below.
 

Making a complaint

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:

  • Log in to My Account
  • Lodge your complaints form.
  • A member of our team will respond within 5 business days.
View our Complaints Handling Policy for more information.

Alternatively contact us via Messaging us on the app or telephone.

Holiday delivery time frames and operating hours.

Everyday Mobile from Woolworths wishes all our customers a happy and safe festive season. To get your Starter Pack delivered before the 25th of December, place your order on or before these cutoff dates. 

  • NT, TAS & WA - order by 18 December 2025
  • Other states - order by 21 December 2025
You can also purchase a selection of Starter Packs from your nearest Woolworths or BIG W. Or choose an eSIM (for compatible devices) and activate quickly from anywhere (wifi connection required).

Our Customer Care team will be available to help you on the following days over the Christmas and New Year Period:
 Date  Hours 
 Thursday, 25 December
(Christmas Day)
 		CLOSED 
 Friday, 26 December
(Boxing Day)
 		CLOSED
  Saturday,
27 December 		10am to 4pm (AEDT) 
 Sunday, 28 December CLOSED
Wednesday, 31 December
(New Years Eve)		9am to 5pm (AEDT)
Thursday, 1 January
(New Years Day)		CLOSED
Friday, 2 January9am to 5pm (AEDT)
Did you know you can manage your account using our Everyday Mobile from Woolworths app? Visit the Everyday Mobile from Woolworths app page for more information. Alternatively, visit My Account.