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Frequently Asked Questions

Due to planned system maintenance customers will be unable process signups, activations, recharges and log in to My Account and Mobile App between 11pm on Wednesday 02nd July and 6am on Thursday 3rd July (AEST). Please recharge by 10pm (AEST) if your plan is due to expire on Wednesday 02nd July. Auto-recharges will be processed between 5pm and 9pm on Wednesday 02nd July.

Mobile FAQs & Help.

Type your question below or choose from the list of frequently asked questions. Get more info on our mobile plans, activating, transferring your number and more.