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Frequently Asked Questions

Holiday season service update.
Check for Starter Pack order cutoff dates and our Customer Care hours for the holiday season on the Contact us page.

Impact to Emergency Call Service Triple Zero (000) for some older devices:
Check your device immediately to see if your device requires a software update or if you need to replace your device to ensure emergency connectivity.

Mobile FAQs & Help.

Type your question below or choose from the list of frequently asked questions. Get more info on our mobile plans, activating, transferring your number and more.