Important changes to Everyday Mobile from Woolworths Long Expiry plans.
We are making changes to our $100, $170 and $220 Long Expiry plans.
For new customers: These plans are no longer available to purchase. We are launching new Long Expiry plans on 4 September 2024 for new customers.
For existing customers: You can continue to recharge on the $100, $170, and $220 plans as long as you have Auto-recharge set up and it aligns to your current active recharge e.g. You have Auto-recharge set up on the $170 plan and have the $170 plan as your current active recharge. From 4 September 2024, if you update/remove your Auto-recharge or recharge onto a different active plan, you will no longer be eligible for the $100, $170 or $220 Long Expiry plans and would need to recharge on one of our other Prepaid 30 days or new Long Expiry plans.
Refer to the Group number below which was provided in your email, to see how the changes will affect you and what action you need to take.
Group 1 |
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Your Active recharge: $100, $170 or $220 Long Expiry plan.Your Auto-recharge set up: Same value Long Expiry plan.You're all set and don't have to do anything.As you have an active Long Expiry plan and Auto-recharge set up for the same plan, you'll automatically continue on your current plan with all its benefits, including the 10% off your in-store shop at Woolworths Supermarkets offer, even after 3 September 2024.If you cancel your Auto-recharge on your Long Expiry plan or recharge on any other plan after 3 September 2024, you will no longer be able to recharge on your previous Long Expiry plan. |
Group 2 |
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Your Active recharge: A different plan to your Auto-recharge.Your Auto-recharge set up: $100, $170 or $220 Long Expiry plan.Information you need to know:No action is required, we’ll remove the Auto-recharge you currently have set up on the Long Expiry plan on 4 September 2024. It is important to note that if you recharge on another plan you may lose your plan inclusions and benefits (you may forfeit any unused data in your Data Bank and 10% off your in-store shop at Woolworths Supermarkets offer). |
Group 3 |
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Your Active recharge: $100, $170 or $220 Long Expiry plan.Your Auto-recharge set up: A different plan than your active plan.Action you need to take:To continue to recharge on your Long Expiry plan, simply set up Auto-recharge on the same plan as your current active plan before 4 September 2024. This will ensure that you automatically stay on the Long Expiry plan after 3 September 2024.If no action is taken, we'll automatically renew your current plan to the original plan amount you set up on Auto-recharge when your current Long Expiry plan expires. It is important to note that you may lose your plan inclusions and benefits (you may forfeit any unused data in your Data Bank and 10% off your in-store shop at Woolworths Supermarkets offer) if you recharge on another plan. |
Group 4 |
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Your Active recharge: $100, $170 or $220 Long Expiry plan.Your Auto-recharge set up: No Auto-recharge set up.Action you need to take:As you don't have Auto-recharge set up for your Long Expiry plan, you will need to set up Auto-recharge to match your active Long Expiry plan. This will ensure that you can continue to access and recharge your Long Expiry plan after 3 September 2024.If you do not set up Auto-recharge, when your current plan expires, you will need to manually recharge to a Prepaid 30 days or new Long Expiry plan launching on 4 September 2024. It is important to note that by switching plans you may lose your plan inclusions and benefits (you may forfeit any unused data in your Data Bank and 10% off your in-store shop at Woolworths Supermarkets offer). |
Group 5 |
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Your Active recharge: No active recharge plan.Your Auto-recharge set up: $100, $170 or $220 Long Expiry plan.Action you need to take:To keep access to our Long Expiry plans, recharge on a Long Expiry plan and set up Auto-recharge on that same plan before 4 September 2024. You can do this through the Everyday Mobile from Woolworths app or My Account on the website.If you don’t have an active recharge from 4 September 2024, we’ll remove the Auto-recharge you currently have set up. |
How do I change or remove Auto-recharge?
You can change or remove your Auto-recharge by logging into the Everyday Mobile from Woolworths app or My Account.
- Via My Account: Click on “Manage Auto-recharge” when you first login.
- Via the Everyday Mobile from Woolworths app: Go to the “Options” cogwheel on the bottom right hand corner of your screen and then click on “Cards and Payments” for options to manage or remove your Auto-recharge.
How do I set up Auto-recharge on my current plan?
You can set up Auto-recharge on eligible plans by logging into the Everyday Mobile from Woolworths app or My Account on the website.
To set up auto-recharge via the Everyday Mobile from Woolworths app, follow these instructions:
- Go to your dashboard, tap on ‘Setup Auto-recharge’ then ‘Yes’ to continue.
- Select the plan you want to set up for Auto-recharge.
- Choose which credit or debit card you want to pay with.
- Tap ‘Agree’ to the Future Payments Agreement.
- Follow the prompts to pre-authorise $1 to verify your payment method.
- Your Auto-recharge has now been set up.
Frequently asked questions.
1. Login to the Mobile app and select your number.
2. On the dashboard tab, scroll down to Auto-recharge to view your plan set up.
To check your current Auto-recharge status via My Account on the Everyday Mobile from Woolworths website:
1. Login to the My Account and select your number.
2. On the dashboard screen, refer to the Recharges column to see My AutoRecharge to view your plan set up.
