We’re making changes to our range of Prepaid plans. The $20 Prepaid plan is being discontinued on 4th March 2024 and will no longer be available from this date.

What do I need to do if I am on the $20 Prepaid plan?

If your active plan is the $20 Prepaid plan and you have an auto-recharge set up on that same plan, you do not need to do anything. You will automatically be moved to the $25 Prepaid plan on your next auto-recharge from 4th March 2024 and we will debit the new amount on your next recharge date. Your data allowance will increase to 22GB.

If you do not wish to recharge on the new $25 Prepaid plan, please remove your auto-recharge on the $20 Prepaid plan before 2pm AEST on 4th March 2024 and choose another plan for your next recharge via the Everyday Mobile from Woolworths app or My Account.

What do I need to do if I am on a different plan but have the $20 Prepaid plan on auto-recharge?

If you have auto-recharge set up on the $20 Prepaid plan but you’re active on a different plan, the $20 Prepaid plan you’ve set up on auto-recharge will be removed on 4th March 2024. You can update your auto-recharge to your active plan (or any other plan) via the Everyday Mobile from Woolworths app or My Account online.

How to change, remove or set up auto-recharge

Changing or removing your auto-recharge

You can change or remove your auto-recharge by logging into the Everyday Mobile from Woolworths app or My Account. In My Account, click on “Manage Auto-recharge” when you first login. In the Everyday Mobile from Woolworths app, go to the “Options” cogwheel on the bottom right hand corner of your screen and then click on “Cards and Payments” for options to manage or remove your auto-recharge.

Setting up an auto-recharge on your current plan

You can set up auto-recharge on eligible plans by logging into the Everyday Mobile from Woolworths app or My Account.

To set up auto-recharge via the Everyday Mobile from Woolworths app, follow these instructions:

1. Tap on ‘Setup auto-recharge’ on your dashboard and ‘Yes’ to continue
2. Select the plan you want to set up for auto-recharge
3. Choose which credit or debit card you want to pay with
4. Tap ‘Agree’ to the Future Payments Agreement
5. Follow the prompts to pre-authorise $1 to verify your payment method
6. Your auto-recharge has now been set up

Frequently Asked Questions

Why were these changes made?

Over the years we’ve developed a range of mobile plans. To continue providing plans at a great price that include plenty of data and the additional Everyday Mobile from Woolworths benefits, we decided to say goodbye to some of the older plans and update them with new plans with more data and inclusions.

What if I don’t want to move to the applicable new plan?

If the new plan you will be moved to does not suit your needs, you can choose a different plan or remove your next auto-recharge (which will result in your plan expiring at the end of the plan period) via the Everyday Mobile from Woolworths app or My Account.

Does my banked data on my existing plan roll over to the new $25 plan?

Yes, any saved data you have will roll over to your new plan. You can also continue to save^{^} or share^※ data with family and friends.

If I have saved data on the $20 plan and choose not to upgrade to the $25 plan what happens?

If you choose not to upgrade to the $25, you have until 11:59pm on the 3rd of March to use your unused data.^{^} If you upgrade, your unused data will be rolled over to the new plan.