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Our network provider is currently experiencing delays processing some change SIM (physical SIM and eSIM) requests, activation of new numbers and transferring of existing numbers. We apologise for the inconvenience.
Update 14 May 2025 at 4:30pm: The issue has been resolved and our network provider is currently working on the backlog.

Contact Us.

Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*

*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020

We're here to help, get in touch

Chat with Mandy
My Account
Mobile app
FAQs

Making a complaint

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:

  • Log in to My Account
  • Lodge your complaints form.
  • A member of our team will respond within 5 business days.
View our Complaints Handling Policy for more information.

Alternatively, contact us via Chat or Telephone.

Chat

You can chat to one of our Australian based customer service representatives, during the below operating hours.

        
 Day of the week  Hours 
Monday to Friday
 		9:00am to 4:30pm
(AEST/AEDT)
Saturday  10:00am to 3:30pm
(AEST/AEDT) 
SundayCLOSED

Telephone

Call us on 1300 101 234 / Option 4 during the below operating hours.

        
 Day of the week  Hours 
Monday to Friday 9:00am to 5:00pm
(AEST/AEDT)
Saturday 10:00am to 4:00pm
(AEST/AEDT)
SundayCLOSED