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Frequently Asked Questions

Our network provider is currently experiencing delays processing some change SIM (physical SIM and eSIM) requests, activation of new numbers and transferring of existing numbers. We apologise for the inconvenience.
Update 14 May 2025 at 4:30pm: The issue has been resolved and our network provider is currently working on the backlog.

Mobile FAQs & Help.

Type your question below or choose from the list of frequently asked questions. Get more info on our mobile plans, activating, transferring your number and more.