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Frequently Asked Questions

Starter Pack order delays

We are currently experiencing delivery delays with Starter Pack orders. It may take up to 12 days for your tracking information to be updated on the Australia Post website.
Update 6 May 2025: All affected orders have been dispatched and are on their way. Please keep an eye out for an update to your tracking information on the Australia Post website.

Mobile FAQs & Help.

Type your question below or choose from the list of frequently asked questions. Get more info on our mobile plans, activating, transferring your number and more.