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Frequently Asked Questions

Telstra's 3G network closure has started

Ensure you have a 4G/VoLTE and/or 5G compatible device to use our service. For the minimum requirements, view our device guidelines.

In line with new legal requirements, certain phones will be blocked from accessing the network. This means you will not be able to make/receive calls, send/receive SMS, use data and not be able to call 000 in case of an emergency. To check whether your phone has been blocked, you can use the Blocked Devices Checker. To stay connected, you will need a new 4G/5G compatible phone. You can learn more at https://amta.org.au/3g-closure/ and https://amta.org.au/3g-closure-buyers-guide/.

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