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Planned maintenance: Due to planned maintenance, we may be unable to perform ID checks for sign ups and activations between 10pm AEDT Thursday 23 January 2025 to 6am AEDT Friday 24 January 2025.

Delivery delays: We are currently experiencing delivery delays with Starter Pack orders. It may take up to 12 days for your tracking information to be updated on the Australia Post website.

Contact Us.

Mandy, our virtual assistant, can answer your questions 24/7. Where you require additional support, our Australian based Customer Care team is available via chat with 80% customer satisfaction.*

*Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 27 – July 2020

We're here to help, get in touch

Chat with Mandy
My Account
Mobile app
FAQs

Making a complaint

If you have contacted us and were not satisfied with the experience, you can register a formal complaint by following these steps:

  • Log in to My Account
  • Lodge your complaints form.
  • A member of our team will respond within 5 business days.
View our Complaints Handling Policy for more information.

Alternatively, contact us via Chat or Telephone.

Chat

You can chat to one of our Australian based customer service representatives, during the below operating hours.

        
 Day of the week  Hours 
Monday to Friday
 		9:00am to 4:30pm
(AEST/AEDT)
Saturday  10:00am to 3:30pm
(AEST/AEDT) 
SundayCLOSED

Telephone

Call us on 1300 101 234 / Option 4 during the below operating hours.

        
 Day of the week  Hours 
Monday to Friday 9:00am to 5:00pm
(AEST/AEDT)
Saturday 10:00am to 4:00pm
(AEST/AEDT)
SundayCLOSED